Guest Support Specialist

• Respond to guest issues and concerns via chat, email, and phone
• Communicate effectively and efficiently with guests
• Troubleshoot and report guest-related issues
• Report property-related issues to the Property Manager and follow up to ensure timely resolution
• Keep guests informed about property-related issues
• Oversee, coordinate, and manage guest check-in and check-out
• Conduct effective shift handovers to maintain seamless guest support services

• Strong verbal and written communication in English
• Technologically savvy and able to work with various software applications
• Ability to handle various functions simultaneously and keen attention to detail
• Business-related degree (preferable)
• 1 to 2 years of work experience in a Guest Support function
• General practical working knowledge of Guest Support functions in the hospitality industry
• Strong administrative task and management experience
• Remote work experience, preferably supporting the UK market
• Proven ability to work independently without close management
• Availability to work 5 days a week on a rotating roster, Monday to Sunday
• Availability to work 15:00 to 24:00 UK hours, with rotating 2 days off per week
• Strong English proficiency

• Competitive remuneration package
• Fully remote work in a global team
• Generous annual leave
• Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
• Opportunity to grow in your career through acquiring new skills and work experience