DevOps Engineer

• Analyze customer requirements for software components, system availability, security, and performance
• Design and document complete cloud hosting systems, including capacity planning, instance type selection and allocation, and network design
• Estimate costs of recommended system designs
• Build systems through installation, configuration, and testing of cloud resources
• Use automation and configuration management to ensure repeatability and traceability of changes
• Troubleshoot system hardware, software, networks, and operating systems
• Protect system integrity and security using controls and monitoring tools
• Provide written evaluations and recommendations for ongoing improvement
• Maintain system performance through monitoring, analysis, performance tuning, and future-growth planning
• Design and run load and stress tests; document outcomes and debug infrastructure issues
• Escalate documented application problems to the development team
• Maintain internal systems and customer deployment documentation
• Partner with project managers, technical consultants, software architects, and developers to validate infrastructure deliverables and document technical hand-offs
• Respond to support tickets and incidents in accordance with SLA commitments
• Define best practices, operational policies, and procedures
• Establish, document, and test disaster recovery procedures
• Update job knowledge through educational opportunities, professional publications, personal networks, and professional organizations

• Residing in Brazil
• Resume in English as a PDF
• No visa sponsorship available; must independently have the right to work in Brazil
• Read and agree to the Corporate Values Statement
• Believe in the company's mission to help people
• Advanced to fluent English communication skills
• 4+ years of experience with Amazon Web Services (AWS)
• Additional experience with other cloud providers is a bonus
• Experience with Linux and/or Windows systems administration (at least one required)
• Scripting skills; bash shell and Python preferred, PowerShell acceptable
• Knowledge of TCP/IP networking and HTTP protocols
• Experience with web accelerators, load balancers, reverse proxies, and CDNs
• Problem-solving ability and willingness to work in an agile/fast-paced environment
• Customer-oriented with good communication skills
• Willingness to participate in a 24/7 on-call rotation
• AWS Certifications or willingness to get certified is nice to have
• Interest in Generative AI technologies is nice to have

• Fully remote work-from-home arrangement
• 24/7 on-call rotation with approximately one shift per month compensated