Customer Support Specialist

• Handle first-line customer and internal-user requests via chat, email, and rarely phone, in English
• Provide consultations about Cloud, CDN, Hosting, AI, and other products and services
• Resolve technical issues through technical diagnostics
• Collect information about customer and user incidents
• Escalate incidents to higher levels of technical support when needed
• Work two consecutive night shifts followed by two days off
• Work shifts from 21:00 to 09:00, totaling 12 hours including a 1-hour break

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks
• Experience with Cloud, CDN or Hosting (nice to have)
• Experience with Linux and API (nice to have)

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*