Customer Billing and Support Associate

• Manage and maintain aged accounts receivable across wholesale retail accounts
• Monitor aging reports and follow up on upcoming and past-due invoices via phone, email, and written correspondence
• Maintain accurate documentation of account activity, customer communication, and collection efforts
• Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash
• Process, apply, and reconcile customer payments and credit memos in Dynamics and Acumatica ERP systems
• Monitor customer credit risk and support credit reviews for new and existing retail accounts
• Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds, and balance collections with customer relationships
• Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution
• Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action
• Maintain account records and prepare AR aging, account status, collections activity, and critical account reports
• Participate in weekly meetings with the CFO and Financial Controller regarding critical accounts, collection risks, and AR performance

• Excellent English communication skills, both written and verbal
• Strong communication, presentation, negotiation, and problem-solving skills
• Previous experience in billing, finance, accounting, collections, customer support, or a similar role is a plus
• Highly organized, detail-oriented, and comfortable working with numbers, data, and financial information
• Experience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantage

• Work fully remotely in a flexible and collaborative environment
• Build your expertise in billing and customer accounts while supporting leading U.S. cannabis companies
• Grow your career through hands-on experience, ownership, and continuous learning