Platform Enablement Lead – Senior

• Drive adoption of the ServiceNow platform
• Connect global teams
• Promote operational transformation
• Serve as Product Owner / Platform Enablement Lead
• Collaborate with Product Owners, stakeholders, technical teams, and business leaders
• Develop adoption plans, workshops, communications, and team readiness initiatives
• Define and track adoption, utilization, and business outcome KPIs

• At least 5 years of experience in ITSM, Service Delivery operations, managed services, or platform enablement
• Strong knowledge of ServiceNow, including its workflows, functionalities, and integrations
• Experience with platform adoption, organizational change management (OCM), and operational transformation
• Experience working with Product Owners, stakeholders, technical teams, and business leaders
• Experience developing adoption plans, workshops, communications, and team readiness initiatives
• Experience defining and tracking adoption, utilization, and business outcome KPIs
• Experience working in global corporate environments
• Fluency in English and Portuguese
• 3+ years of hands-on ServiceNow experience
• ITIL, ServiceNow CSA, ITSM, or CSM certifications
• Experience in managed services and global Service Delivery environments

• 100% remote
• Global role
• Contractor engagement (PJ)