Cloud Operations Manager

• Work closely with solutions architects and business stakeholders to identify, design, develop, and deploy infrastructure engineering solutions for WM and TM platforms
• Manage an operations team supporting SaaS Kubernetes applications in OCI and AWS
• Train and mentor Operations Engineers
• Provide SLA-focused responses to event-driven alerts and incidents
• Ensure execution of plans to roll out new technologies quickly
• Lead ticket triage and prioritization by the Client Services organization
• Support and troubleshoot operating system, application, virtualization, and containerization issues
• Work with the Engineering team to develop automation and processes that improve operational SLAs

• Bachelor’s degree or an equivalent combination of education and related work experience
• 3+ years in a management/leadership role
• 5+ years in an operations role
• 5+ years supporting large scale .NET applications
• 5+ years supporting OCI and AWS based environments
• Fundamental understanding of Linux and Windows OS
• SME in managing and implementing Kubernetes solutions
• Proficient in implementing Infrastructure as Code principles and technologies, including Terraform
• Wide range of automation experience with Azure DevOps, Ansible, PowerShell, Groovy, Python, etc.
• Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Well versed in application containers such as IIS and Tomcat
• Full stack troubleshooting experience
• Experience with SCM (Git)
• Nice to have: Multi-cloud experience with emphasis on AWS support
• Nice to have: Experience managing Java applications
• Nice to have: Hands-on Dynatrace experience
• Nice to have: Experience managing Helm-templated Kubernetes environments
• Nice to have: Understanding of microservice architectures
• Nice to have: Experience with application protocols and messages such as TCP/IP, HTTP, SOAP, SMTP, RESTful APIs, XML/JSON, JDBC, and JMS/MQ
• Nice to have: Exposure to application threading and concurrency concerns
• Nice to have: Experience troubleshooting response times, connectivity, authentication, authorization, and configuration issues
• Nice to have: Experience in hosted global datacenter environments supporting geographically dispersed systems

• Tools and opportunities to build the future you envision
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
• Equal-opportunity and inclusive workplace