Car Rental Customer Service, Reservations Coordinator

• Respond to customer enquiries via email, phone, and Checkit
• Provide accurate information about car rental services
• Prepare rental quotes and assist with availability and general queries
• Convert enquiries and quotes into confirmed bookings
• Recommend relevant additional rental products and services
• Provide after-hours customer support and address urgent matters
• Use Rental Car Manager and Checkit to manage enquiries and maintain booking and customer records
• Follow up open quotes and customer enquiries
• Liaise with the onshore team to escalate issues and ensure smooth handovers
• Suggest process improvements
• Provide additional administrative and customer support across other automotive businesses as needed

• Previous experience in customer service, sales support, reservations, bookings, or a similar customer-facing role
• Excellent verbal and written English communication skills
• Confidence speaking with customers over the phone, with clear spoken English
• Strong customer service skills
• Comfortable handling sales conversations and upselling additional products or services
• Commercial understanding of customer service and booking conversion
• Ability to prioritise customer enquiries, particularly time-sensitive requests
• Excellent organisational and time-management skills
• Strong attention to detail when handling customer and booking information
• Ability to work independently in a remote environment
• Confidence using computer systems and learning new software and processes
• Experience in car rental, travel, tourism, hospitality, reservations, or another service-based industry would be an advantage
• Experience using Rental Car Manager, Checkit, or similar booking/reservation management software would be highly regarded

• Health insurance
• Internet allowance
• KPI incentive program
• Fortnightly virtual happy hour
• Annual group offsites