Fraud Analyst

• Review high-risk cases involving complex or sensitive situations
• Independently approve, cancel, or escalate flagged orders and accounts
• Support confidential reviews of account activity
• Uphold internal policies and risk-mitigation protocols
• Apply judgment in gray-area cases and document decisions clearly
• Identify fraud patterns and trends, including multiple accounts, suspicious payment or shipping details, and promo or referral abuse
• Contribute to safeguards protecting the customer community
• Monitor suspicious activity during product launches and promotions
• Handle sensitive customer interactions with discretion and empathy
• Collaborate with the wider team to resolve sensitive situations and uphold community trust
• Improve risk evaluation, protection systems, and workflows
• Help create a secure customer experience across the platform
• Complete a 2-week paid training program covering fraud policies, review protocols, tools, and workflows

• Proven experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts
• Experience making independent fraud decisions, such as approve, cancel, or escalate
• Strong written and verbal communication skills in English
• Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage
• Experience with fraud review tools and platforms such as Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar
• Chargeback and dispute handling experience
• Pattern recognition and data-driven analysis
• Computer with at least 8GB RAM and Intel i5/AMD Ryzen 5 processor or higher
• Internet speed of at least 40MBPS
• Headset with extended noise-cancelling microphone and webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home
• Reliable internet connection
• Own computer with Intel Core i5 or similar/higher
• Ability to work 40 hours per week
• E-commerce or consumer packaged goods (CPG) experience preferred
• Subscription or direct-to-consumer (DTC) business experience is a plus

• 2-week paid training program covering the client's fraud policies, review protocols, tools, and workflows
• Remote work arrangement
• No benefits package included