ServiceNow Technical Consultant – ITOM

• Develop and enhance solutions on the ServiceNow platform, supporting clients in their digital transformation, automation, and operational efficiency journeys.
• Configure ServiceNow ITOM to discover and inventory computers, switches, servers, and applications across client networks.
• Automate configuration management and CMDB processes using ServiceNow ITOM and ITSM.
• Install and configure IT monitoring using ServiceNow ITOM.
• Configure ServiceNow ITOM for cloud environments such as AWS, GCP, Azure, and OCI.
• Configure ServiceNow AIOps integrations with Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and other solutions.
• Automate workloads and workflows in traditional and cloud environments using SSH, PowerShell, JDBC, and REST/SOAP APIs.

• Have configured at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery.
• Knowledge of traditional and cloud IT infrastructure.
• Knowledge of at least one container deployment technology: Docker, Kubernetes, or OpenShift.
• Knowledge of different integration architectures and protocols between systems and platforms.
• Experience working on IT infrastructure or cloud automation projects and activities.
• Proficiency in at least one programming language: JavaScript, Perl, Python, PowerShell, or Shell scripting.
• Intermediate or advanced English proficiency.
• Preferred qualifications: Fluent English; ITIL Foundation certification; previous experience with ServiceNow ITOM; experience with Netcool Omnibus, Splunk, BMC TrueSight, or similar tools; experience with Elastic Stack, Graylog, Splunk, or Kafka; experience with Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet.
• Strong results orientation and sense of ownership.
• Excellent communication and influencing skills.
• Ability to navigate complex and political environments.
• Hunter mindset with consultative sophistication.
• Resilience and energy for longer sales cycles.

• Flexible Benefits: Meal voucher / food allowance.
• SulAmérica Health Insurance – no co-pay and 100% employer-funded.
• SulAmérica Dental Plan – 100% employer-funded.
• Home Office Allowance.
• Life Insurance.
• Childcare Allowance.
• Profit-Sharing Program (PPR).
• Quality of Life and Well-Being: Wellhub (Gympass).
• Digital Urgent Care: 24/7 telemedicine with appointments within 20 minutes.
• Telehealth consultations with medical specialists.
• Chronic Care Management: Personalized, multidisciplinary support.
• Maternity Program: Support throughout pregnancy from qualified professionals.
• Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists.
• Social Support: Social workers, plus legal and financial guidance.
• Emotional Health: Checkups, psychotherapy, and an emergency support center.
• Benefits Club – Education and Career: Partnerships with courses, colleges, and language schools.
• Shark Academy: Ongoing training and fully funded certifications.
• #sharkteam: Exchange of experience and knowledge with a team recognized in the market.
• Aoop Lovers: Gamification program where points can be exchanged for prizes.