Senior Account Director

• Own a portfolio of strategic accounts and corresponding revenue targets
• Develop and execute annual account growth plans
• Identify and develop cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services
• Build and maintain trusted relationships with C-level executives, business leaders, and senior technology stakeholders
• Lead Quarterly Business Reviews, Executive Business Reviews, strategic planning sessions, and technology roadmap discussions
• Own expansion pipeline generation, forecasting, growth plans, and quarterly and annual revenue targets
• Coordinate commercial negotiations, renewals, and contract expansions
• Partner with Delivery, Customer Success, Recruiting, and Executive Leadership teams
• Monitor account health, customer sentiment, and business risks to reduce churn
• Lead account strategy development, including organizational mapping, stakeholder analysis, competitive assessment, growth opportunities, risk mitigation, and executive engagement
• Resolve client escalations and coordinate cross-functional action plans
• Maintain accurate CRM data, opportunity tracking, account plans, forecasts, and revenue reporting
• Leverage emerging technologies and digital transformation trends to identify new business opportunities
• Report account performance, growth opportunities, risks, and revenue forecasts to Executive Leadership
• Help Applaudo, an AI-native technology services organization, deliver scalable solutions that transform how companies operate, make decisions, and grow

• Bachelor’s Degree in Business Administration, Technology, Engineering, or a related field is desired, or equivalent professional experience
• 8+ years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success
• 5+ years of experience managing enterprise technology accounts, preferably within Software Development, Consulting, or Technology Services
• Proven track record of growing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion
• Strong understanding of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation
• Proven ability to build and execute strategic account plans
• Experience managing relationships with C-level and senior technology executives
• Strong commercial, negotiation, forecasting, and pipeline management skills
• Experience using CRM platforms
• Strong understanding of customer success principles, account health management, and churn prevention
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Advanced/Fluent English and Spanish proficiency (C1+ / Fluent in both)
• Experience working within a nearshore software development company is nice to have
• Experience managing Fortune 1000 accounts is nice to have
• Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI is nice to have
• Familiarity with MEDDICC, Challenger, or Value Selling is nice to have

• Employees can work remotely
• Opportunity to work with AI-powered solutions and modern technologies
• Collaborative, high-performance culture
• Opportunities to learn fast and take ownership
• Work alongside cross-functional teams across design, development, cloud, data, and artificial intelligence