Director, Product Strategy and Operations

• Operate portfolio planning, product prioritization lists and dashboards, governance, dependencies, risks, and Product Business Reviews
• Own executive, SLT, and Board-level Product reporting
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights
• Operate PIM intake, prioritization, disposition, and customer close-loop practices
• Own the Customer Advisory Board operating model, agenda, insights, and follow-through
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings
• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis
• Improve existing planning, KPI, and reporting processes
• Build AI agents and workflows to automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
• Act as a high-trust operating partner by identifying weak evidence, forcing decisions, and ensuring agreed actions close
• Report directly to the SVP Product as a director-level, hands-on leader

• Product strategy and Product Operations judgment or similar Product Management background
• Comfort with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging
• Ability to work directly with executives while personally building analyses and operating mechanisms
• Demonstrated ability to use AI tooling and build practical agents or workflow automations
• Commercially minded and willing to challenge low-value activity
• Ability to work frequently synchronously with Product Leadership and partner with team members globally
• Fluent spoken and written English
• Must be located in and authorized to work in India

• Remote-first work arrangement within India
• Opportunity to work with teams across 15+ countries
• Professional growth and expertise-sharing opportunities
• Supportive board and seasoned executive team
• Equal opportunity employment