Senior Consultant, GLPI

• Act as the client’s Trusted Advisor, understanding business needs and translating them into requirements for technical teams
• Serve as the bridge between the business and technical areas, ensuring alignment among expectations, solutions, and deliverables
• Support the definition of the GLPI implementation and evolution strategy, focusing on the ITSM module
• Lead the discovery, refinement, and prioritization of demands with a consultative approach and a focus on business value
• Follow the development lifecycle, ensuring adherence to requirements, timelines, and delivery quality
• Support functional architecture discussions—without acting as the architect—ensuring best practices and alignment with the ServiceNow framework
• Facilitate stakeholder meetings, including alignment sessions, refinement meetings, status reports, and executive presentations
• Identify opportunities for continuous improvement, automation, and process optimization on the platform
• Work closely with the client in a Product Owner/Functional Consultant capacity, focused on value and results
• Work with a client in the retail sector

• Proven experience as a GLPI Consultant, with a focus on the ITSM module
• Experience serving as the interface between business and technology
• Experience gathering and managing requirements, backlogs, and enhancement requests
• Strong communication skills with stakeholders at different levels, from technical teams to executives
• Strategic and analytical mindset to propose business-aligned solutions
• Experience working in complex corporate environments involving multiple teams
• Knowledge of GLPI solutions across multiple modules
• ITSM module certification is a plus
• Experience with portals and front-end frameworks such as React or Angular

• This position is also open to people with disabilities
• FCamara offers development initiatives and social programs, including the Orange Juice tech community, the Training Program, the Leadership School, and partnerships with NGOs and edtech companies
• An inclusive environment where diversity, respect, and ethics are core values