IT Support – Logistics Specialist

• Coordinate IT onboarding for new employees, including preparing and delivering laptops, peripherals, and other required equipment
• Configure, prepare, and test employee devices according to internal IT standards and procedures
• Coordinate IT offboarding, including system shutdowns, device recovery, shipping labels, equipment collection, and return tracking
• Maintain accurate inventories of laptops, monitors, keyboards, mice, adapters, and other IT equipment and peripherals
• Track equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status
• Coordinate shipments, deliveries, collections, and returns with local and international shipping providers
• Communicate with vendors and logistics companies to resolve delivery issues and follow up on pending shipments
• Provide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests
• Troubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary
• Keep employees informed about support requests, equipment deliveries, and outstanding issues
• Maintain documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures
• Ensure equipment is handled, stored, shipped, and returned according to company policies
• Identify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency
• Collaborate with People Operations regarding employee start and departure dates
• Support administrative and operational tasks related to device management, software deployment, and IT service delivery
• Assist with IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation
• Follow IT processes and service standards and track requests within agreed timelines
• Use IT management tools, asset inventories, ticketing systems, and device management platforms
• Identify recurring operational issues and recommend practical improvements
• Create and maintain documentation, checklists, and standard operating procedures
• Flag missing equipment, delayed shipments, inventory discrepancies, and onboarding/offboarding risks
• Support improvements and automations for IT asset tracking and employee support workflows
• Monitor equipment preparation and delivery, inventory accuracy, equipment recovery, shipment status, delivery delays, unresolved logistics issues, and ticket response/resolution times

• At least 1 year of professional experience in IT support, help desk, IT operations, or a related position
• Comfortable troubleshooting common hardware, software, operating system, and employee IT issues
• Experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns
• Experience preparing equipment for new employees and coordinating recovery of company assets from departing employees
• Ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors
• Familiarity with Windows and basic macOS troubleshooting
• Familiarity with Google Workspace, identity management, employee account provisioning, device setup, peripherals, and standard business applications
• Ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently
• Professional proficiency in Spanish
• At least B1-level English, verbally and in writing
• Familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms
• Strong ownership and follow-through
• Highly organized and detail-oriented
• Service-oriented and proactive in communication
• Practical problem-solving ability, including knowing when to escalate complex technical problems
• Adaptable, resourceful, collaborative, and dependable
• A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory

• Full-time employment
• Fully remote work from Mexico