Medical Administrative Assistant

• Review reports to identify missing caregiver documents and incomplete training
• Collect certifications, fingerprint cards, required forms, and training completion records
• Upload documents to the correct caregiver profiles and maintain accurate files
• Schedule caregivers for required training, including CPR classes
• Follow up with caregivers to confirm attendance, completion, and outstanding paperwork
• Monitor email, text messages, and internal team messages throughout the workday
• Respond professionally using existing communication templates where appropriate
• Maintain clear notes on pending items, follow-ups, and next steps
• Make occasional phone calls when needed to resolve outstanding items
• Check work carefully to prevent missing or incorrectly filed documentation
• Coordinate training attendance and records rather than teaching classes

• Previous professional experience in administrative support, documentation management, training coordination, or a similar role
• Strong attention to detail and a consistent record of completing accurate work
• Ability to learn established processes and manage daily responsibilities independently
• Working knowledge of Microsoft Excel and comfort navigating online systems
• Ability to use email, shared files, CRM platforms, and messaging tools
• Strong written English and clear spoken English for occasional calls
• Strong organization and follow-up skills
• Availability Monday through Friday for 25 hours per week during Phoenix, Arizona business hours
• Candidates in Latin America are encouraged to apply, with initial recruitment focused on Mexico and Colombia
• Highly preferred: Experience supporting a healthcare staffing agency, home care company, or similar business
• Highly preferred: Experience tracking caregiver credentials, onboarding documents, or required training
• Highly preferred: Familiarity with SharePoint and Outlook
• Highly preferred: Spanish proficiency

• Potential to grow into a full-time position based on performance and business needs
• Remote work from home
• 25 hours per week