Operations Support Coordinator

• Support OSP construction operations by ensuring project documentation, unit assignments, and closeout information are accurate and complete
• Complete OFS unit assignments based on approved construction documentation, redlines, bore logs, EOS, and verified field quantities
• Perform OFS debriefs and reconcile assigned units against completed construction quantities
• Identify discrepancies across OFS, bore logs, redlines, EOS, and supporting documentation, escalating material variances
• Review subcontractor bore logs for completeness, legibility, project association, footage, and consistency
• Perform minor bore log and documentation corrections when supported by available information
• Maintain project closeout documentation in SharePoint using established folder structures and naming conventions
• Verify COP supporting documentation before packages advance through closeout
• Reconcile unit quantities, footage, subcontractor documentation, and other closeout information
• Identify missing documentation and coordinate with Operations, Construction, Design, or COP resources to obtain it
• Update project trackers and systems with project status, outstanding items, and completed actions
• Support preparation and completion of COP Handoff packages
• Work backlog and aging projects according to established priorities
• Escalate unresolved issues to prevent projects from remaining stagnant
• Support COP backlog reduction and WIP-to-invoice conversion initiatives
• Review customer and internal systems for accurate project and production information
• Collaborate with OPEs and stakeholders to identify and document tasks or milestones needed for project completion and closeout
• Review billing and production documentation for accuracy and completeness
• Translate and document field production information to support accurate completed quantities and revenue processing
• Escalate issues that could delay closeout, billing, or project completion

• Experience supporting telecom or OSP construction operations
• Working understanding of OSP construction unit codes, directional bore documentation, redlines/as-builts, and project closeout requirements
• Ability to read and understand maps, drawings, diagrams, construction documentation, and field records
• Strong attention to detail and ability to compare and reconcile information across multiple sources
• Strong organizational skills and ability to independently manage a high volume of projects and documentation
• Ability to identify minor administrative discrepancies for independent correction and recognize issues requiring escalation
• Ability to work effectively with multiple departments, subcontractors, field teams, and managers
• Strong verbal, written, phone, and interpersonal communication skills
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Experience with OFS, SharePoint, Smartsheet, SiteTracker, Fulcrum, or similar project and construction management platforms is highly beneficial

• Safety-minded work environment
• Opportunities to develop new skills
• Commitment to providing quality service to customers and communities