NICE CXOne Developer

• Design and implement NICE-based routing solutions
• Develop secure and compliant IVR applications
• Support migration of legacy call center systems to modern omnichannel platforms
• Coordinate and perform release planning, development, testing, and releases for IVR enhancements across multiple agencies
• Build call flow designs and integrations with backend systems using APIs
• Manage NICE business units and provide input into solution design and network solution optimization
• Design and implement routing for contact center technology
• Collaborate with the Architecture team to design, develop, and deploy APIs and consume APIs
• Provide technical support and troubleshoot scripting issues for customers and internal teams
• Coordinate issue communication and resolution with multiple technology teams
• Review support tickets with agency leadership and oversee support questions from team members
• Troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations

• 5+ years of experience with Nice InContact CXone
• 5+ years of professional NICE CXOne Studio scripting experience
• Hands-on experience with NICE InContact and/or NICE CXone solutions
• Experience with cloud-based SaaS/PaaS/IaaS providers
• Experience working with virtualized systems, including application servers, databases, and networking infrastructure
• Ability to understand business requirements and translate them into technical requirements
• Conflict management and clear organizational communication
• Excellent communication and teamwork skills
• Nice to have: experience in Contact Center Dashboard Creation
• Nice to have: base knowledge of intersystem networking and data traffic flow between components
• Nice to have: ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web-based applications such as Salesforce/Microsoft Dynamics

• Competitive Pay and Benefits: comprehensive compensation and benefits package
• Health insurance
• Language courses
• Relocation program
• Remote work flexibility / Work From Anywhere Culture
• Professional development opportunities
• Certification programs
• Mentorship and talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Impactful projects for top global clients
• Inclusive and supportive work environment
• Open communication
• Regular team-building company social events