Technical Support Specialist

• Provide technical support and assistance to national and international customers, particularly Spanish-speaking customers
• Respond to and follow up on support tickets, seeking to understand customer needs and identify the best solution for each situation
• Analyze and resolve questions and issues related to software use
• Troubleshoot issues involving operating systems, networks, and basic configurations
• Record, document, and track support tickets using support tools
• Provide customers with clear and objective guidance, primarily by phone and through conversational support
• Collaborate with different internal teams to investigate and resolve requests
• Follow tickets through to resolution, keeping customers informed of progress
• Contribute to a high-quality customer support experience
• Participate in the team’s daily activities and initiatives, contributing to a collaborative and dynamic environment

• Fluent Spanish, with strong conversational and written communication skills
• Previous professional experience in technical support or customer service
• Knowledge of Windows operating systems
• Knowledge of Microsoft Office
• Basic knowledge of networks and communication protocols
• Knowledge of troubleshooting and problem diagnosis
• Experience with ticket logging and tracking tools
• Strong verbal and written communication skills
• Ability to interact with customers and work collaboratively with different teams
• Preferred qualifications: experience providing software support; experience supporting international customers; English proficiency; residence in Joinville, Santa Catarina; experience with Service Desk/ITSM tools or methodologies; knowledge of or experience with more complex software products

• Unimed Health Insurance: no monthly premium for the employee and only 30% copayment
• Annual profit-sharing bonus
• Meal or food allowance of BRL 950.00
• Education Assistance: scholarships for language courses, undergraduate and graduate programs, or specializations, with monthly reimbursement of up to 70%
• TotalPass with access to gyms, psychologists, and nutritionists
• Dental Insurance
• Employee Referral Bonus with Flash bonuses
• Free Online Courses
• Internal and External Training
• Pharmacy Benefit
• Life Insurance
• Pet Benefit