Senior Product Manager, AI Receptionist

• Own the product strategy, roadmap, and business outcomes for an AI product area across multiple communication channels
• Translate patient and business needs into product priorities and high-impact solutions
• Improve AI product quality through experimentation, evaluation, and iterative development
• Partner with AI Engineers to shape AI behavior in production
• Define product success metrics, monitor performance, and connect improvements to measurable business outcomes
• Drive product discovery through hypothesis validation, data analysis, and user feedback
• Collaborate with Product, Engineering, Clinical, and Operations teams on end-to-end solutions
• Ensure patient safety, privacy, and quality in a regulated healthcare environment
• Communicate priorities, trade-offs, progress, and risks across stakeholders

• 5+ years of experience in Product Management with genuine end-to-end ownership
• 2+ years as an AI Product Manager delivering AI/ML-powered products to production
• Hands-on experience managing customer-facing AI Agents, including conversational, voice, or LLM-powered agents
• Experience with product discovery, development, production launch, continuous improvement, and scaling of AI Agents
• Experience improving agent performance, reliability, user experience, and business outcomes using real-world usage data and user feedback
• Strong understanding of LLM orchestration, prompting, evaluation frameworks, guardrails, failure modes, and continuous quality improvement
• Experience forming hypotheses, running experiments, measuring outcomes, and making evidence-based product decisions
• Strong analytical skills, including defining product KPIs and analyzing user behavior and product performance
• Structured problem-solving skills and ability to navigate ambiguity and identify root causes
• Experience partnering with Engineering and AI/ML teams and discussing technical implementation details and trade-offs
• Excellent prioritization, stakeholder management, and communication skills
• Strong ownership mindset and accountability for product outcomes
• Professional proficiency in Russian and English, including communication with native English speakers
• Ability to work with significant CET/CEST overlapping hours
• Comfortable working under a long-term B2B contractor model using personal equipment

• Competitive compensation
• Fully remote, long-term B2B collaboration
• Health insurance after the probation period
• Sports & wellness compensation
• Career growth opportunities
• Personalized English lessons via Preply
• 22 working days of vacation per year
• 5 additional wellness days
• Paid sick leave for the first 5 working days
• Thoughtful gifts for important life events