Account Specialist

• Serve as the primary point of contact for customers and build strong, long-term, collaborative customer relationships
• Understand the relevant business agreements with customers and ensure compliance with them
• Develop and implement individual customer plans that accurately reflect product, color, and service requirements
• Clearly and persuasively communicate the value and benefits of Axalta products, colors, and services
• Analyze customer needs and make targeted use of internal resources to provide optimal support
• Communicate with customers in a structured and planned manner, including regular customer visits, and fully document all activities in Salesforce (SFDC)
• Independently follow up on issues and proactively advise on process improvements to remove customer roadblocks
• Prioritize tasks and actively contribute to regional team objectives relating to sales, profitability, customer retention, and sales management
• Support the implementation of standard operating procedures (SOPs) and encourage customers to use Axalta training programs and local performance groups
• Lead and coordinate paint conversion projects and involve the required sales resources
• Maintain and update accurate customer and contact data in Salesforce (SFDC)
• Effectively use technical tools such as SharePoint, Pitcher, Salesforce, and MS Office to increase productivity and improve internal and external communication

• Commercial vocational training or completed training as an automotive refinisher
• Several years of sales experience, preferably in the automotive refinish coatings sector, with a proven track record in customer service and account management
• In-depth knowledge of collision repair, commercial transportation, industrial applications, and basic sales principles
• Good knowledge of Axalta’s core product lines and the body shop business
• Strong ability to identify customer needs, respond quickly, and resolve issues through collaborative approaches
• High level of self-discipline and personal responsibility in an autonomous working environment
• Professional presence at all organizational levels and awareness of the impact of one’s actions on the customer
• Team-oriented approach and active support of regional sales activities to achieve shared goals
• Confident, persuasive, and results-oriented written and verbal communication skills
• Very good IT skills, particularly in MS Office (Word, Excel, and PowerPoint)
• Willingness to travel extensively (at least 70% of working time)