Language Services Representative, Account Manager

• Maintain relationships with key internal and external clients
• Serve as the initial communication point and own client communication
• Gather complex client requirements and triage incoming opportunities/projects
• Establish and maintain relationships with internal/external clients and production colleagues worldwide
• Gather and analyze new client requirements
• Collaborate with production members to assess scope of work and produce cost estimates
• Triage client requests and perform handovers to project teams
• Advise clients on translation best practices and translation budget guidelines
• Help clients and project teams troubleshoot project issues
• Identify improvements to existing workflows and processes
• Attend client meetings to support future project deliverables
• Collect customer satisfaction data and act as an escalation point

• 2 to 5+ years of proven account management experience, preferably in the localization industry
• Excellent attention to detail
• Proven multitasking, time management, organizational, and attention-to-detail skills
• Excellent oral, written, and interpersonal communication skills
• Proficiency in MS Office suite
• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 2 to 5+ years

• Access to resources needed to achieve individual career goals
• Opportunity to contribute to research, development, and delivery of life-changing therapies
• Work with a global team of 100,000+ colleagues
• Diverse experiences, backgrounds, and perspectives valued