Seasonal Customer Care Representative

• Provide customer service through phone, email, webchat, and social channels
• Assist with order inquiries, returns, billing questions, product information, and account support
• Accurately enter customer and order information into internal systems
• Resolve customer concerns professionally and escalate issues when necessary
• Maintain records of customer interactions and actions taken
• Identify opportunities to improve customer satisfaction and support sales initiatives
• Collaborate with team members and supervisors to ensure smooth operations
• Complete all stages of the hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and client interview

• Advanced English proficiency
• Strong English verbal and written communication skills
• Minimum of 1-2 years of Customer Experience experience
• Customer service or call center experience preferred
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and ability to navigate multiple systems
• Typing speed of 30+ WPM preferred
• Flexible and team-oriented attitude
• Strong communication and organizational skills
• Professional attitude
• Strong computer literacy
• Must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection
• Must be comfortable working with your camera on during the entire shift
• Must be comfortable working weekends and flexible schedules as needed
• All resumes must be submitted in English
• Independent contractor agreement

• Fully remote position
• Weekly payments in USD
• Laptop provided
• Flexible schedules as needed