Client Accounts Receivable Specialist I

• Facilitate TreviPay's Standard Operating Procedures to support B2B collection efforts
• Provide an elite customer experience via phone, email, and meetings to internal and external stakeholders
• Answer incoming calls, make outbound calls, and respond to customer inquiries
• Meet or exceed departmental KPIs, including past-due rate
• Meet or exceed quality and productivity expectations
• Respond accurately and promptly to customer/client inquiries
• Provide payment history and open invoice information and navigate core systems
• Solve root causes to help customers achieve future success
• Interact with internal teams, external clients, customers, and merchants

• 0–1 years of experience preferred
• Ability to multitask and make routine decisions
• Ability to work quickly and accurately simultaneously
• Ability to meet deadlines
• Customer-centric focus and professional demeanor
• Strong communication skills including writing, speaking, and active listening
• Positive attendance, dependability, and reliability
• Ability to assess, prioritize, and balance daily workload
• Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
• Attention to detail
• Listens with empathy
• High School/College/Bachelor Degree preferred

• Remote working with flexible work options
• Paid holidays
• Competitive salary
• Comprehensive benefits package starting day one
• Fun environment promoting creative thinking and a positive attitude
• Career development opportunities
• Open-door policy
• Employee Referral program