Sales Operations Business Analyst

• Work with country and global stakeholders to identify root causes and map current and future processes
• Write requirements, user stories, and acceptance criteria
• Partner with I&T to deliver system fixes
• Plan and run end-to-end UAT, including scope, testers, data, test scripts, defects, and sign-off
• Track improvement requests through delivery
• Manage risks and dependencies
• Keep documentation current
• Hand over cleanly to the permanent team

• Proven BA or sales operations improvement experience
• Ability to own delivery from day one
• Opportunity-to-Order know-how across quoting, ordering, and handoffs between sales, operations, and technology
• Experience with CRM and quoting tools
• Strong requirements, process mapping, and hands-on UAT skills
• Confident stakeholder management across countries and teams
• Salesforce or CPQ experience is a bonus; other CRM and quoting platforms also count
• Multinational, shared services, or global transformation background is a bonus
• Exposure to automation or AI-enabled improvements is a bonus

• Remote work from home
• Fully remote from anywhere in South Africa