Customer Support Agent

• Provide customer support via email, chat, and phone (inbound and outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience
• Support assignments may vary from 10–20 hours per week to up to 40 hours per week for larger projects
• Participate in short pilot periods with possible extended collaboration depending on client needs

• Based in Europe with valid work authorization
• Basic to good English communication skills
• Native or professional proficiency in at least one European language is mandatory
• 1–3 years of customer support experience is preferred but not mandatory
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

• Fully remote work within Europe
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability