Bilingual HR Support Representative, German, English

• Receive and log HR inquiries via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries about policies, benefits, and other HR matters
• Maintain high-quality service levels and adhere to established processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual performance metrics
• Support employees throughout their employment as part of the HR shared services team in Europe

• Excellent proficiency in German (minimum B2H)
• Good proficiency in English (B2)
• Business-level written and verbal communication skills
• Strong attention to detail and interpersonal skills
• Computer literacy and numeracy
• Willingness to adapt to various systems and databases
• Ability to manage confidential data with strict adherence to privacy standards
• Ability to adapt to a fast-paced, dynamic environment
• Previous experience in administration, HR, or customer service is an advantage

• Permanent contract
• Additional health and life insurance
• Work from the comfort of your home
• 21 days of annual paid leave
• Self-learning and instructor-led training courses
• Career development and a variety of career opportunities