Senior Associate – Executive Assistant

• Oversee and manage Executive Assistant support services for allocated senior executives
• Lead a team of Executive Assistants in a remote team environment
• Deliver diary, travel, event and meeting, expense, client relationship, email, CRM, timesheet and general administrative support
• Manage internal and external appointments, meetings, events, videoconferences and online meetings
• Coordinate meeting facilities, equipment, catering, agendas and attendees
• Manage executive travel bookings, approvals, passports, visas, costs and itineraries according to EY policy
• Screen, action, alert, file and delete executive email correspondence
• Coordinate client visits, events, mailing lists and marketing data
• Support CRM pipeline management, opportunity administration, reporting, contact and activity administration
• Collate, process and reconcile reimbursable expenses
• Collate and enter weekly timesheet information
• Record meeting minutes and actions, maintain project information, record learning/CPE hours, support EY tools, capture and process business information, transcribe recorded meetings and perform ad-hoc service-line tasks
• Collaborate with the onshore GDS Liaison Coordinator to ensure EA team members are appropriately skilled
• Work in time zones suitable for the client base and step in as needed to ensure effective service delivery

• Bachelor’s degree or equivalent
• Good command over English (written & spoken) is mandatory
• Minimum 6 to 8 years of work experience
• At least 3 years in a supervisory role
• At least 1 year of experience working in a team environment handling virtual secretarial services is preferred
• Open to work in shifts
• Strong multitasking, prioritization, organizational and time management skills
• Strong network coordination skills
• Comfortable using IT database systems
• Excellent written and oral communication skills
• Strong team player comfortable working collaboratively
• Very good understanding of business functions and operations
• Ability to work virtually and independently
• Demonstrated project planning and management ability
• Ability to deal diplomatically with clients
• Flexibility to work outside normal hours when required
• Proficient in MS Office (Word, Excel and PowerPoint)
• Fair knowledge of MS Outlook and Lync
• Ability to interact with senior management
• Professional, diplomatic communication style
• Quality-focused and detail-oriented
• Self-starter able to manage with minimal direction

• Continuous learning and development opportunities
• Tools and flexibility to make a meaningful impact
• Insights, coaching and confidence-building leadership development
• Diverse and inclusive culture
• Collaboration with global EY teams on exciting projects
• Exposure to learning, skills and insights across a global delivery network