Medical Virtual Assistant – Regenerative Medicine

• Handle approximately 50 patient calls daily, primarily inbound, with outbound follow-ups as needed
• Schedule, reschedule, and confirm appointments; update calendars and manage scheduling conflicts
• Assist with patient inquiries, medical records requests, and appointment follow-ups
• Maintain clear, professional, and compassionate patient communication
• Track outstanding patient requests and ensure timely follow-through
• Assist with patient screening, registration, and intake documentation
• Process medical records requests and maintain accurate patient information in Practice Fusion
• Organize and update medical documents, treatment plans, and supporting records
• Coordinate treatment plan submissions and follow-up documentation with practice staff
• Verify insurance eligibility, coverage, and benefits
• Process prior authorization requests and follow up on pending approvals
• Support workers' compensation and no-fault insurance claim documentation and follow-ups
• Prepare billing documentation for the outsourced billing department
• Coordinate coding corrections, missing information, and outstanding billing concerns
• Maintain accurate appointment, insurance, and patient documentation in the EHR
• Assist with administrative catch-up work, documentation, and pending tasks
• Adapt to changing priorities while maintaining accurate records and timely follow-through

• Prior experience supporting U.S. medical practices, including patient scheduling, insurance workflows, healthcare administration, or similar medical office operations
• Experience handling inbound and outbound calls, preferably in a medical or healthcare setting
• Ability to manage approximately 50 calls daily
• Experience scheduling, rescheduling, and confirming appointments; managing patient inquiries and follow-ups
• Experience verifying insurance eligibility and benefits
• Experience processing prior authorization requests and following up on pending approvals
• Previous experience navigating EHR/EMR systems and maintaining accurate patient information
• Practice Fusion experience is highly preferred but not required
• Medical records, patient registration, intake documentation, and treatment plan coordination experience preferred
• Billing documentation, coding corrections, or outsourced billing coordination experience preferred
• Workers' compensation and no-fault claims experience preferred
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection of at least 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Bonuses, incentives, or increased hours may be offered based on performance
• Independent contractor resources, training, and client-approved allowances