Talent Success Coach

• Serve as the primary point of contact and coach for assigned remote talent
• Guide new talent through onboarding and early-stage integration into their roles
• Hold regular check-ins and coaching conversations on performance, engagement, and well-being
• Identify and address performance, attendance, communication, or engagement concerns early
• Deliver clear, constructive feedback and help talent set and pursue development goals
• Escalate and collaborate on issues with account management, recruiting, and operations teams
• Monitor retention risks and support actions that improve talent satisfaction and retention
• Gather talent and client feedback and share insights to improve processes
• Maintain accurate records of coaching interactions, follow-ups, and outcomes
• Promote company culture, values, and best practices for remote work

• Experience in coaching, people support, talent management, HR, recruiting, account management, or a similar people-facing role
• Strong written and verbal communication skills in English
• Ability to give constructive feedback and handle sensitive conversations with empathy and professionalism
• Strong organization and follow-through, with the ability to manage multiple talent relationships at once
• Comfort working independently in a remote environment and using online collaboration tools
• Problem-solving and conflict-resolution skills
• Experience supporting or managing remote or distributed teams (preferred)
• Experience in a staffing, BPO, or outsourcing environment (preferred)
• Coaching or HR-related training or certification (preferred)

• Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Daily opportunities to learn, innovate, and excel.
• Career growth opportunities and resources.
• Fast-paced, high-energy, engaging work atmosphere.
• Flexibility to work from home or any location of your choice.
• Work-life balance and no stressful commute.