Customer Service Specialist

• Handle administrative and clerical tasks, managing service requests, inquiries, and communication with internal stakeholders and external customers or vendors
• Manage complex tasks independently, taking initiative even when procedures are not fully defined
• Communicate daily via phone and email, collaborating with Service Engineers, workshop teams, and cross-functional departments
• Administer service-related systems including ServiceNow, SAP, and Salesforce
• Track orders, manage invoicing and disputes, and coordinate logistics for spare parts
• Prepare and follow up on quotations for repairs, maintenance, and part sales
• Support continuous improvement efforts and suggest process optimizations
• Ensure adherence to quality standards, complete required training, and follow through on service and repair processes

• Requires minimum of 2 years of relevant experience
• Proven experience in customer service, ideally within a healthcare or technical service environment
• Strong communication skills with a customer-first mindset
• High attention to detail and strong analytical capabilities
• Excellent time management, planning, and organisational skills
• Ability to work proactively and independently in a fast-paced environment
• Strong team collaboration and interpersonal skills
• Experience with Salesforce preferred
• Experience with SAP or similar ERP systems preferred (training provided)
• Proficient in English

• Competitive Salary and flexible Benefits Package
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage
• Short-term incentive called the Medtronic Incentive Plan (MIP)