ServiceNow Developer, Functional Consultant

• Support Service Request Management, Service Catalog, and Service Offerings activities in ServiceNow
• Assist with the design and maintenance of catalog items, request workflows, and service offerings
• Support testing activities, including test case execution and defect tracking
• Document solutions, user stories, and test cases
• Collaborate with architects, analysts, and business stakeholders
• Perform troubleshooting and incident analysis
• Ensure alignment with CSDM standards and best practices

• 4 years of experience as a ServiceNow Developer and/or Functional Consultant
• ServiceNow CSA (Certified System Administrator) certification is required
• Knowledge of CSDM (Common Service Data Model)
• Experience with Service Request Management, Service Catalog, and/or Service Offerings
• Experience supporting testing activities
• Ability to produce clear documentation, user stories, and test cases
• Strong communication, collaboration, and analytical skills
• Experience with troubleshooting and incident management