Customer Care Officer

• Execute projects in management system certification
• Support customers from quotation stage through audit planning to certificate issuance
• Maintain intensive customer contact
• Work closely with field service auditors
• Explain complex technical issues simply and empathetically
• Solve customer challenges, take initiative, and make decisions
• Collaborate within a cooperative customer care team

• Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree
• Experience in building sustainable customer relationships
• Very good communication skills in German
• Good knowledge of English
• Experience using various IT programs, e.g. MS Office and CRM systems
• Technical background knowledge and professional experience in the industry are advantageous
• Willingness to spend the first few weeks in Essen, Germany, for onboarding and training
• Background checks conducted for final candidates in accordance with applicable country-specific laws and practices

• Continuous training and professional improvement
• Food allowance and other benefits
• DNV health insurance available for all employees
• Possibility to work from home after the induction period
• Vibrant company culture and competence development
• Supportive teamwork and great colleagues
• Interesting projects with global reach