Account Manager

• Own a portfolio of mid-market hospitality accounts end to end and support the pooled customer base
• Build relationships with owners and senior decision makers and advise on broader business strategy
• Drive renewals, upsells, and cross-sells through the Apaleo platform and additional products and services
• Develop account plans to increase adoption, revenue, and long-term customer value
• Run regular business reviews with priority customers
• Track account health and identify growth opportunities using commercial, usage, and engagement data
• Act as the primary commercial contact and lead day-to-day commercial conversations and negotiations
• Support colleagues across Account Management on day-to-day tasks and additional accounts
• Work with Customer Success to align account plans, account health, and customer outcomes
• Coordinate cross-functional support with Legal, Finance, Product, and other teams
• Maintain accurate pipeline, forecast, and account data in the CRM
• Share customer feedback and market insights with Product and Marketing
• Contribute directly to Net Revenue Retention across the portfolio
• Help build and shape the Account Management function

• Proven experience in account management, sales, or another commercial customer-facing role, ideally in B2B SaaS
• Commercial drive and ability to own targets, spot opportunities, and close them
• Strong relationship-building and negotiation skills with stakeholders
• Customer-centric mindset
• Intellectual curiosity and ability to solve complex problems
• Structured, self-driven working style and ability to manage a portfolio independently
• Data-driven mindset and comfort using KPIs and account data
• Fluent German and business-fluent English
• Openness to occasional travel to customers and industry events

• 360° feedback reviews
• Dedicated learning budget
• Opportunities to take on more responsibility and advance career
• Autonomy and ownership in a trust, transparency, and collaboration environment
• Competitive and fair compensation
• Flexible and remote work options, including home, office, or hybrid work
• Fully covered Deutschland Ticket for public transport across Germany
• Regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events
• 30 days of vacation
• EGYM Wellpass membership with access to gyms, fitness studios, and wellness options