Product Solutions Specialist

• Serve as the operational extension of Product Management during customer implementation and customization projects
• Act as the primary product contact for customers throughout onboarding, solution design, requirement discovery, delivery, testing, rollout, and adoption
• Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices
• Advise customers on maximizing value from LimeFlight's products
• Explain technical concepts, solution trade-offs, and implementation implications to business and technical stakeholders
• Support rollout activities, user acceptance testing, training, and change management
• Ensure delivered solutions achieve intended business outcomes and customer objectives
• Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments
• Gather, challenge, refine, and validate customer requirements
• Identify opportunities to use existing product capabilities before introducing customizations
• Define solution approaches, user stories, functional specifications, and acceptance criteria
• Partner with Product Managers when requirements affect core product strategy, roadmap decisions, or platform architecture
• Own functional delivery of customization projects from discovery through deployment
• Collaborate with engineering teams to clarify requirements, review solution approaches, and address technical questions
• Support solution validation, acceptance testing, and customer sign-off
• Manage scope and expectations while balancing customer needs with product maintainability
• Ensure delivered solutions are adopted successfully and generate measurable customer value
• Travel for two annual one-week team events and approximately 10–15% customer workshops, requirements engineering, and training

• 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment
• Strong understanding of SaaS products and software implementation processes
• Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts
• Excellent communication and stakeholder management skills
• Experience gathering and documenting business requirements
• Strong presentation and customer-facing skills
• Ability to translate customer needs into clear and structured requirements
• Highly organized with strong attention to detail
• Minimum English C1 proficiency
• Must be residing in or relocating to Europe
• Must be legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered
• Nice-to-have: Experience within aviation, airline operations, airline catering, supply chain, or logistics
• Nice-to-have: Experience supporting enterprise software implementations
• Nice-to-have: Familiarity with Agile product development
• Nice-to-have: Experience creating product documentation, training materials, and user guides
• Nice-to-have: Experience conducting market or competitor research

• Fully remote work arrangement
• Ongoing learning opportunities
• Two annual one-week team events
• Inclusive company culture
• Equal opportunity employment environment