Data Capturing Agent

• Capture and process approximately 60–75 client orders per day
• Accurately enter customer and order information into client systems
• Process individual orders within an average target of approximately 5–7 minutes, depending on complexity
• Work with Microsoft Excel and client-specific systems
• Maintain accuracy while working at a productive pace
• Follow established SOPs, workflows and client requirements
• Review captured information before completing or submitting orders
• Meet daily productivity, accuracy and quality targets
• Identify and escalate unclear, incomplete or incorrect information
• Communicate professionally with team members, Team Leaders and management
• Manage workload and meet deadlines
• Participate in online training, coaching and performance development
• Learn and adapt to new systems, processes and client requirements
• Use approved AI and productivity tools appropriately to improve efficiency
• Collaborate as part of a small operational team
• Remain available during client operating hours to support live workflow requirements
• Support an international client in the awards industry

• Typing speed of approximately 35–45 words per minute (WPM) or higher
• Good general computer literacy
• Comfortable working with Microsoft Excel
• Strong attention to detail
• High level of accuracy
• Good written and verbal communication skills
• Ability to work under pressure while maintaining quality
• Ability to meet daily productivity targets and deadlines
• Ability to follow instructions, procedures and structured workflows
• Ability to learn new software and client systems quickly
• Comfortable working online and completing e-learning and remote training
• Reliable internet connection and a suitable working environment where required
• Reliable, punctual and committed to the agreed working hours
• Willingness to learn and appropriately use AI and productivity tools as part of the role
• Availability to work either 15:00–00:00 or 16:00–01:00

• Online training, coaching and performance development
• Remote work arrangement
• Reliable internet connection and suitable working environment support where required
• Work aligned with the applicable client/account public holiday calendar