Technical Support Consultant, Fluent English

• Assist clients with setting up and troubleshooting secure private access solutions
• Help configure and troubleshoot multifactor authentication for VPN and private access solutions
• Analyze network traffic to identify bottlenecks and recommend secure performance improvements
• Advise on VPN bandwidth allocation and prioritization
• Analyze log files to investigate technical issues and identify root causes
• Provide technical guidance and troubleshooting support across Windows, Linux, macOS, Android, and iOS
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
• Basic understanding of OpenVPN, IKEv2, and WireGuard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8 GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• Fluent English
• Experience with AWS or Microsoft Azure is a plus
• Understanding of IdPs and SSO solutions, such as Google Workspace and Microsoft Entra ID, is a plus
• Customer-facing experience is a plus

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements
• Potential eligibility for benefits and conditions depending on engagement terms; independent contractors may not be eligible for all benefits