Senior Systems Analyst

• Support and manage the Salesforce CRM, handling fixes, enhancements, access management, and integrations with other systems
• Gather, analyze, and document requirements with business teams, translating functional needs into technical solutions
• Lead solution implementation projects from planning through technical delivery, working with internal development teams or partner vendors
• Develop and implement solutions focused on process automation and the continuous evolution of the platform
• Design business solutions and architectures integrated with the Salesforce ecosystem
• Act as the liaison between user departments, technical teams, and external partners
• Map and monitor metrics and KPIs
• Conduct alignment, refinement, and solution demonstration meetings with stakeholders
• Ensure CRM best practices, scalability, governance, and strategic alignment
• Track projects and requests from briefing through post-go-live support
• Contribute to system integrations and the evolution of processes supported by Salesforce
• Stay up to date with Salesforce features, trends, and best practices

• Completed or ongoing higher education in a technology-related field
• Proven experience with Salesforce, particularly Sales Cloud and/or Service Cloud
• Experience gathering and analyzing requirements with business teams
• Experience working at the intersection of business and technology
• Proficiency in Flow Builder, Validation Rules (VRs), and process automation in Salesforce
• Experience integrating systems and business processes related to CRM
• Experience with agile methodologies, backlog management, and request prioritization
• Skilled in creating and maintaining Salesforce objects, layouts, native reports, and configurations

• Meal/food allowance
• Flexible working hours and arrangements for remote positions
• Profit-sharing bonus (PLR)
• Flexible benefits through the Flash Card
• Gympass / Wellhub
• Psicologia Viva consultations with psychologists and nutritionists
• Health and dental insurance
• Life insurance
• Extended parental leave: up to 6 months for mothers and 20 days for fathers
• Birthday day off
• UCA platform with a variety of courses
• Language Academy (AIA)
• Leadership development program
• Afya Women’s Mentorship (MMA)
• Discounts on undergraduate and graduate courses at Afya locations