Legal Case Manager – Lemon Law

• Act as the primary point of contact for clients through phone and email
• Guide clients through each stage of their legal case
• Conduct case reviews to confirm eligibility and required information and documentation
• Organize and maintain accurate, complete, and up-to-date case files
• Coordinate appointments, legal deadlines, and follow-ups
• Draft, prepare, and assist in filing legal documents
• Support attorneys and streamline case handling
• Build client trust, address concerns, and maintain client satisfaction throughout the legal process

• Strong English communication skills (C1 level), both verbal and written
• Fluent in both English and Spanish
• At least 2 years of customer service experience
• Previous experience as a Case Manager or similar role in a U.S. law firm or U.S. company
• Previous experience specifically in Lemon Law or related legal case management is a huge plus
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Experience with HubSpot and/or Filevine is a huge plus
• Excellent attention to detail and ability to handle multiple priorities simultaneously
• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment
• Must have a laptop or desktop computer with at least 16GB RAM and a Core i5 processor or higher
• Internet speed of at least 25 Upload Mbps
• Availability Monday through Friday, 8AM to 5PM PST
• Resumes must be submitted in English
• Must be located in Latin America

• Competitive pay based on skills and experience for a full-time, 40-hour workweek
• Work From Anywhere: freedom of remote work
• Paid time off
• Performance-based bonuses