Utility Credit Analyst

• Research utility invoices and identify credit balances requiring action
• Coordinate with utility suppliers to request credit balance refunds or transfers
• Follow up with suppliers and internal stakeholders to resolve outstanding requests
• Own credit balance requests from initiation through final resolution
• Manage requests within the target resolution timeframe of 60 days
• Maintain accurate records of credit balance requests
• Track request status and daily updates using Excel spreadsheets and the company’s dispute management system
• Document actions, communications, follow-ups, and resolutions
• Monitor aging requests and proactively follow up on items requiring additional action
• Communicate with utility suppliers, internal teams, clients, and other stakeholders
• Respond to emails and requests within 48 hours
• Conduct weekly or bi-weekly follow-ups on outstanding items
• Support special projects, reporting, and analysis
• Provide support across Managed Services clients
• Assist with unbilled active sites and other operational initiatives
• Serve as backup support for team members
• Adapt to changing priorities and workload requirements

• Strong attention to detail and accuracy
• Good analytical and problem-solving skills
• Strong ownership and accountability for assigned tasks
• Ability to manage multiple requests and priorities in a high-volume environment
• Strong written and verbal communication skills
• Good follow-up and time-management skills
• Proficiency in Microsoft Excel and reporting and tracking tools
• Ability to work independently while collaborating effectively with internal and external stakeholders
• Willingness to learn utility billing, invoice management, and related software systems
• Flexibility to work US business hours or a split US/India schedule, based on business requirements

• Advance your career by joining a fast-paced, innovation-focused technology company
• Fully remote work arrangement
• Potential schedule flexibility: US business hours or a combination of US and India business hours, depending on business requirements