Alternative Formats Quality Coordinator

• Establish, document, and maintain quality assurance standards, procedures, checklists, evaluation criteria, and acceptance requirements for accessible communications and alternative-format projects
• Conduct direct QA reviews of accessible PDFs, electronic text or data-CD content, large print in 18-point Arial, and other deliverables evaluable using approved standards, tools, and testing methods
• For Braille, audio, tactile, language-dependent, or other specialized outputs, evaluate and document vendor QA methodology, reviewer qualifications, test results, sampling evidence, and formal sign-off
• Review vendor deliverables and supporting quality documentation to determine whether client, contractual, regulatory, and Avantpage requirements have been met before acceptance
• Conduct accessibility and usability testing using industry-standard validation tools, screen readers, and assistive technologies; document defects clearly and consistently
• Participate in client meetings to clarify requirements, explain QA processes or findings, and support accessibility-related reviews and escalations
• Collaborate with Project Managers, clients, vendors, and internal subject-matter experts to resolve quality issues, complaints, and accessibility-related risks
• Monitor quality metrics and vendor performance; provide feedback, corrective-action requests, root-cause guidance, and improvement recommendations
• Create and deliver internal training and practical guidance on document accessibility standards, alternative-format QA, and quality expectations
• Support audits, client reviews, vendor evaluations, and continuous-improvement initiatives related to accessibility and alternative-format services
• Maintain current knowledge of evolving accessibility regulations, standards, testing methodologies, assistive technologies, and industry best practices
• Focus on quality oversight and vendor management rather than production or remediation

• Bachelor's degree in Accessibility, Digital Publishing, Communications, Linguistics, Quality Management, or a related field, or equivalent practical experience
• 2+ years of experience in accessibility quality assurance, document accessibility, digital publishing, accessible content, or a related field
• Strong working knowledge of WCAG, PDF/UA, document accessibility principles, and manual and automated accessibility-testing methodologies
• Hands-on experience reviewing accessible documents, applying structured QA checklists, documenting defects, and validating corrections or acceptance criteria
• Ability to determine when direct review is possible and when quality must be validated through a specialized vendor's documented process, credentials, evidence, and sign-off
• Familiarity with screen readers and assistive technologies, particularly JAWS and NVDA
• Experience using Adobe Acrobat Pro and Microsoft Office applications, particularly Word and PowerPoint
• Strong professional English and the ability to communicate findings clearly in documentation, vendor discussions, and client-facing meetings
• Strong analytical, problem-solving, organizational, and stakeholder-management skills, with careful attention to quality, traceability, and compliance

• Joining a vibrant multicultural team spread across the Americas, Asia, Africa and Europe
• Professional development and growth opportunities in the localization industry
• Training in new tools, technologies, and processes
• Energetic, multicultural, and empathetic working environment