Area Operations Partner – Northeast

• Serve as the first point of contact for clinics and provide hands-on support in day-to-day operations
• Work closely with Practice/Clinic Managers and Directors to implement and maintain global operating standards
• Support the achievement of Balanced Scorecard targets by analyzing performance data and identifying opportunities for improvement
• Contribute to the implementation of action plans to optimize operations and service quality
• Support projects aimed at improving financial performance, including pricing strategy, service offerings, and personnel cost analysis
• Drive continuous improvement initiatives in line with MVH Europe operating standards
• Support the local implementation of central initiatives and projects, including digital tools, process changes, quality improvements, training, and change management
• Escalate complex operational issues to the Area Operations Director
• Take responsibility for operational analyses and projects within the operating unit
• Support online bookings, NPS analyses, website updates, events, and promotional materials logistics
• Support appointment scheduling, compliance monitoring, patient flow optimization, and cost control
• Support employee retention initiatives and follow-up on MAS actions
• Support the identification and development of internal talent

• University degree with a focus on business administration, or several years of professional experience in a similar role
• At least 2–3 years of experience in a support or operations role covering multiple locations
• Experience supporting local change processes and coaching others in process implementation
• Ability to manage multiple priorities across different locations with a high level of attention to detail
• Proficiency in MS Office and/or other business performance tools, as well as KPI management
• Ability to identify trends and translate insights into concrete actions
• Structured and collaborative approach to working in cross-functional teams
• Excellent communication and interpersonal skills, with the ability to influence and inspire others
• Experience in veterinary medicine, healthcare, or medical facilities is desirable
• Experience supporting teams working directly with patients is desirable
• Please state your earliest possible start date and salary expectations in your application

• Competitive market-based compensation
• Flexible working hours and remote work options
• Employee benefits including Corporate Benefits, JobRad, a givve card, and an employer-supported pension plan
• Company car with the option for private use
• Opportunities for growth in a dynamic environment
• Appreciative and team-oriented company culture
• Challenging and exciting role with a high level of responsibility
• High-performing, dynamic working environment and a great team