Operations Manager

• Own the monthly financial close, including P&L preparation, revenue reconciliation, contractor invoices, and payment processing
• Coordinate tax and compliance activities with the CPA
• Maintain corporate records and manage insurance
• Manage customer operations, including DPAs, NDAs, SLAs, account support, refunds, and billing issues
• Manage contractor onboarding and compensation tracking
• Automate processes and update SOPs
• Identify and implement process improvements
• Report to the CEO

• At least 4 years running operations end-to-end
• Experience owning processes from problem identification through solution implementation
• Financial literacy and comfort with QuickBooks or similar tools
• Ability to generate an accurate P&L
• Practical experience using AI tools such as ChatGPT, Claude, or similar
• Strong written communication skills for emails to lawyers, accountants, and customers
• Detail-oriented approach to tax deadlines, legal consequences, and confidential payment information
• Ability and desire to improve processes through automation
• Experience in finance operations or business operations in a SaaS or B2B company

• Real operations role in a small, lean company with no middle management layer
• Reports directly to the CEO
• Autonomy without micromanagement
• Varied work across financial close, legal/customer contracts, compliance, and hiring logistics
• Remote work
• Profitable, stable company with solid, growing revenue
• Trust-based work environment without surveillance