Customer Service Engineer

• Install UIH diagnostic imaging equipment within a designated product range at customer sites
• Work with regional and headquarters Customer Care Centers to perform troubleshooting, maintenance, and updates of designated product modalities under supervision
• Attend service training courses and work toward completion of the UIH Professional Certificate
• Provide technical assistance and support to customers
• Escalate appropriately when customer satisfaction is compromised
• Ensure contractual obligations are met
• Perform other tasks assigned by supervisors

• Technical associate’s degree or above
• Familiarity with the principles and structure of diagnostic imaging equipment (DR/CT/MR/PET, etc.)
• Good IT, Microsoft Office, and networking infrastructure skills
• Ability to find and troubleshoot faults in the field
• Strong communication and coordination skills
• Good customer-oriented service manner
• Excellent team cooperation spirit
• Flexible approach to work, travel, and unsociable hours
• Valid driving license and good driving record
• Competence in system installation
• Competence in system configuration and debugging
• Competence in troubleshooting
• Competence in replacement of spare parts
• Competence in on-site training