Associate Systems Support Engineer

• Monitor the performance and availability of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor
• Conduct health checks and performance tuning of SQL databases
• Oversee Windows servers and IIS functionality and performance, applying configurations and updates
• Monitor interface subsystems for seamless data flow and connectivity
• Provide L1 support for incidents, diagnose issues, and escalate when necessary
• Maintain documentation for system configurations, procedures, and incident responses
• Participate in root cause analysis to prevent recurrence and improve reliability
• Collaborate with cross-functional teams on upgrades, patches, and configurations while minimizing downtime
• Ensure 24/7 uptime and respond to alerts and incidents to meet SLAs
• Stay updated on industry trends and recommend monitoring process and tool improvements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 1-3 years of experience in a systems monitoring and support role
• Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques
• Understanding of Windows Server administration and IIS management
• Experience with monitoring server uptime, performance metrics, and alert management
• Proficient in troubleshooting system issues and performing root cause analysis
• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills, with the ability to work collaboratively in a team environment
• Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required
• Knowledge of ITIL best practices and frameworks
• Understanding of healthcare application is an added advantage