Customer Service Representative – Banking

• Provide competent and friendly assistance to customers
• Answer specialist questions by phone, email, and chat
• Process requests carefully and in accordance with established procedures
• Document interactions in the database
• Handle and independently maintain customer account-related requests
• Provide customer support for online banking

• Excellent written and spoken German
• Strong communication skills and empathy
• Friendly and approachable manner
• Flexibility to work throughout the entire service window
• Good general PC skills
• Internet service provider must support the IPv4 standard
• Experience working with customers and performing administrative tasks is an advantage
• No prior professional experience required

• Comprehensive paid training
• Professional onboarding through training and continuous development
• Punctual fixed salary plus performance-based compensation
• 28 days of annual leave
• Digital time tracking
• Pleasant working atmosphere – informal “du” communication from interns to the CEO
• Exclusive shopping discounts with more than 500 partner companies