General VA – Administration, Client Support, Marketing

• Provide general administrative support and coordinate meetings and appointments
• Maintain accurate client records and keep the client database up to date
• Follow up leads, nurture client relationships, and assist with client communications
• Prepare and distribute weekly newsletters to the client database
• Design newsletter content and support email marketing activities
• Prepare PowerPoint presentations, training materials, and supporting documents
• Assist in developing training packages and programmes based on the business's products and services
• Promote training sessions and coordinate related marketing activities
• Assist with social media content creation, including posts, reels, carousels, and articles for LinkedIn, Facebook, and Instagram
• Help maintain the business's three websites by updating content and adding products
• Support website shopfront management and assist with product listings
• Help organise information, documents, and resources for training sessions and consulting activities
• Identify opportunities to improve administrative processes, client engagement, and marketing activities
• Work closely with the business owner to support administration, client engagement, training coordination, and marketing
• Communicate primarily through WhatsApp and email

• 5+ years of experience in administration, virtual assistance, client support, or a related role
• Excellent written and verbal English communication skills
• Strong organisational skills and attention to detail
• Friendly, professional, and confident when communicating with clients
• Experience maintaining databases, client records, or customer relationship systems
• Familiarity with email marketing platforms such as Brevo or similar tools
• Experience creating newsletters, presentations, or other business documents
• Basic graphic design skills and familiarity with Canva
• Experience with social media content creation and scheduling is advantageous
• Familiarity with website content management and e-commerce platforms is a plus
• Proficiency in Microsoft Word, Excel, email, and video conferencing tools such as Zoom
• Ability to manage multiple tasks, meet deadlines, and work independently
• A proactive mindset, with the confidence to suggest ideas and identify opportunities for business improvement
• Some marketing or sales experience is advantageous
• An interest in early childhood education or the education sector is highly regarded
• Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded
• Approximately 20 hours per week, Monday to Friday
• Partial overlap with Australian Eastern Standard Time (AEST)
• Successful candidates will be expected to reflect this engagement in their LinkedIn profile

• Fully remote work arrangement
• Part-time schedule of approximately 20 hours per week
• Opportunity to contribute to business growth through improved client support, marketing coordination, and administration