Project Manager, Client Services

• Build and maintain operational tools, systems, and automations supporting day-to-day Client Services activities
• Eliminate manual and repetitive tasks through automation
• Drive Pipedrive adoption and maintain high CRM data hygiene
• Ensure accurate and reliable cross-sell pipeline and account activity reporting
• Use Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams
• Standardize Account Management deliverables, including business reviews, growth plans, campaign recaps, and renewal proposals
• Define quality benchmarks and templates
• Review account outputs against established standards to drive consistency across client portfolios
• Establish and optimize operational handoffs, including new-client intake and technical alignment on campaign launches
• Enable teams through hands-on onboarding and knowledge-sharing sessions
• Maintain current documentation and best-practice guides

• 2–5 years of commercial experience in revenue operations, business systems, sales/client services enablement, business analysis, or a related operational field
• Fluency in English, written and verbal
• Confidence to communicate, train, and present solutions to stakeholders at all levels
• Experience configuring or administering business tools and workflows such as Pipedrive, Salesforce, Asana, Zapier, or Make
• Hands-on experience with AI tools such as Claude, ChatGPT, or Gemini
• Demonstrated ability to turn AI capabilities into practical daily workflows
• Comfort working with structured data, maintaining clean pipelines, and establishing structured processes in evolving environments
• Basic SQL is a plus
• Bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent practical experience

• Flexible cooperation hours with autonomy in organizing your daily delivery
• Schedule flexibility for cross-time-zone collaboration with US partners
• Structured onboarding program
• Account Management Buddy to support ramp-up
• Direct access to enterprise-grade AI technologies
• Culture that actively fosters operational experimentation