Short-Term Rental Property Manager

• Monitor guest messaging and handle escalations across Airbnb, Vrbo, and OwnerRez
• Coordinate cleaners, maintenance teams, contractors, and local vendors
• Track property issues, logs, supplies, and replenishment needs
• Provide warm, professional, and timely guest support
• Manage inboxes, calendars, meeting preparation, CRM updates, files, and follow-ups
• Execute the weekly Monday Reset and summarize key priorities
• Create and improve SOPs and recurring workflows
• Assist with market research, property data, and owner presentation decks
• Schedule and publish social media content using provided materials
• Assist with basic email marketing for guest retention and direct bookings
• Maintain accurate CRM, property, and lead records
• Use AI tools to improve efficiency and communication
• Learn new platforms, automations, and operational tools
• Learn properties, systems, people, workflows, and priorities during the first 30 days
• Take ownership of recurring workflows, guest escalations, Monday preparation, follow-ups, and documentation during days 31–60
• Independently manage assigned areas, improve workflows, anticipate needs, and create operational capacity for the founder during days 61–90+

• 2–4 years of hospitality or virtual assistant experience
• Direct experience supporting short-term rentals or hospitality operations (2–4 years preferred)
• Hands-on Airbnb and/or Vrbo experience; OwnerRez is a strong plus
• Comfortable using ChatGPT, Claude, and workflow automation tools
• Excellent written and spoken English; C1 English level required
• Proactive, hyper-organized, and tech-forward
• Ability to anticipate needs and take initiative without waiting for instructions
• Strong attention to detail and follow-through
• Solution-oriented problem-solving and ability to provide recommendations
• Ability to prioritize calmly in a fast-moving environment
• Adaptable, resourceful, and eager to learn
• Must submit resume and audio recording in English
• Must provide a publicly accessible 30–90 second audio or video recording in English
• Must upload a screenshot of an internet speed test
• Must be available for strategic overlap Monday–Friday, 10:00 AM–6:00 PM ET during the first 90 days

• Flexible 20 hrs/week after the first 90 days
• Remote work opportunity
• Training and shadowing during the first 90 days
• Opportunity to grow into a trusted right-hand partner
• Exposure to hospitality, real estate, and coaching initiatives