Bilingual Medical Sales Representative – Dental

• Conduct outbound sales and cold calls to prospective patients
• Engage leads and build rapport through patient-centered conversations
• Qualify leads and identify needs, interests, and scheduling barriers
• Communicate dental services and benefits
• Address questions, concerns, and objections
• Guide qualified leads toward booking appointments
• Conduct follow-ups, lead nurturing, and re-engagement
• Work toward sales, appointment-setting, conversion, and other KPIs
• Respond to patient inquiries by phone, email, chat, and text
• Handle inbound calls
• Schedule, reschedule, and coordinate patient appointments
• Maintain accurate calendars
• Provide patients with clear information and next steps
• Maintain accurate CRM and patient records
• Document calls, conversations, follow-ups, outcomes, and appointment status
• Track lead sources and movement through the sales process
• Coordinate outreach with marketing campaigns
• Assist with campaign tracking and lead-source reporting
• Monitor performance and maintain records for reporting and follow-up
• Provide a positive patient experience while supporting dental practice growth

• Fluent professional communication skills in both Spanish and English
• Relevant experience in sales, cold calling, appointment setting, lead generation, lead conversion, or a similar results-driven role
• Experience conducting outbound calls and following up with prospective customers or patients
• Strong ability to qualify, nurture, and follow up with leads
• Confident and persuasive communication skills
• Ability to professionally handle questions, concerns, and objections
• Strong active listening and interpersonal skills
• Excellent written communication skills
• Comfortable working toward measurable sales and appointment-setting KPIs
• Strong follow-up and relationship-building skills
• Ability to manage multiple leads and conversations simultaneously
• Strong organization, time management, and attention to detail
• Ability to maintain accurate lead and activity records
• Comfortable working in a fast-paced, performance-driven environment
• Experience with lead qualification and nurturing
• Experience managing follow-up sequences and outreach
• Ability to align outreach efforts with marketing campaigns
• Ability to accurately track lead sources and performance metrics
• Understanding of conversion rates and other sales KPIs
• Must understand and follow HIPAA requirements
• Must maintain patient confidentiality
• Must be proficient in speaking and writing clear, professional English
• Must have relevant sales, appointment-setting, lead generation, healthcare, dental, or related professional experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with camera on when required
• Must be available Saturdays and Sundays for 10 hours per day (20 hours per week)
• Reliable laptop or desktop computer
• Stable high-speed internet connection, minimum 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment
• Previous experience as a Dental Virtual Assistant, dental or healthcare sales, dental appointment setting, or patient coordination preferred
• Familiarity with dental terminology and basic understanding of dental insurance preferred
• Experience using Open Dental, Dentrix, Eaglesoft, CRM platforms, or VoIP/cloud-based phone systems preferred

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Performance-based commissions for meeting KPIs