Technical Program Manager

• Own end-to-end project delivery and services from pre-sales planning through ongoing customer satisfaction beyond acceptance
• Oversee Professional Services team activities, including deployment, consulting, training, and post-acceptance support
• Serve as the key customer contact for all project activities
• Coordinate activities between VIAVI Solutions and customers during deployments
• Own statements of work, project planning, and reporting documentation
• Monitor projects from kickoff through delivery and customer acceptance
• Track project plans, schedules, budgets, and deliverables
• Plan and identify resources for successful project execution
• Manage multiple projects and reconcile interdependencies
• Maintain customer satisfaction through timely delivery and technical expertise
• Communicate project status, technical progress, and business impact to stakeholders
• Schedule and organize project review meetings
• Facilitate cross-functional communication and lead project meetings
• Document meeting minutes and track actions
• Motivate and lead teams to deliver business results
• Manage project risks, issues, and change controls
• Provide continuous improvement recommendations
• Collect and report project metrics and KPIs
• Manage project documentation
• Forecast revenue and ensure forecast accuracy, considering revenue recognition impacts
• Support budget delivery of services, operational assistance, and consulting

• 10+ years in the Mobile Telecommunications Industry, with expertise in Network Planning and Optimization, Service Assurance and Customer Experience Management across GSM/UMTS/LTE/5G networks
• 5+ years of project management experience delivering and deploying software solutions for large organizations
• Strong understanding of Core CS (2G/3G), Core PS (2G–5G NSA/SA), and IMS networks
• Knowledge of RAN/Core Mobile Network Interfaces and vendor OSS (Ericsson, Nokia, Huawei) is an advantage
• Good understanding of Software Development Lifecycle (SDLC) and Agile methodologies
• Significant experience with project management methodologies and techniques
• Knowledge of budgeting and resource allocation procedures
• Proficiency in Microsoft Excel, PowerPoint, and Project
• Experience with Atlassian tools (JIRA, Confluence)
• Strong leadership and team management capabilities
• Excellent analytical, quantitative, and problem-solving skills
• Ability to work independently with minimal direction
• Effective written and verbal communication skills in English
• Team player with the ability to clearly articulate technical results to customers
• Fluency in Spanish and English

• Equal opportunity and affirmative action employer
• Travel throughout the region