Business Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane for their accounting and financial management
• Serve as the liaison between client executives, in-house accountants, and accounting firms
• Engage with users daily and understand the issues they encounter
• Investigate issues and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane and facilitate their migration
• Continuously build knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Follow up on tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update help resources to foster customer self-sufficiency
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with well-founded customer feedback and represent how customers use the product
• Identify areas for improvement and lead projects that contribute to team efficiency

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Previous experience working directly with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs and deliver excellent service
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Right to work in France required; Pennylane does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or from a coworking space
• A BSPCE equity package
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, quarterly Tech Days for remote employees, and an annual offsite